For La Poste, innovation means regularly offering products and services that meet new customer needs. A solution for transporting medical products under controlled temperatures, an ecological score to calculate the environmental footprint of its shipments... All our businesses are concerned.
Other innovations target the Group's internal processes and tools, to improve service quality, operational efficiency and environmental performance. In 2022, for example, it tested autonomous robots for sorting small parcels and began deploying the very first electric heavy goods vehicle in real-life conditions.
Digiposte is already the leading digital safe in France, with 10.1 million accounts.
La Poste's Digital Identity and Docaposte's electronic signature secure personal data and exchanges, and usher in the Internet of trust.
The solutions and services deployed by La Poste Solutions Business boost business performance. While Geoptis sensors on letter carriers' vehicles spot potholes and bulky items on behalf of local authorities, they can also collect all kinds of useful data for local authorities, such as air quality or telephone network quality.
With smartphones becoming a must-have, La Poste launched La Poste Mobile and its unbeatable packages in 2011. Everything is going digital : banking, public services... The Ardoiz tablet, with its simplified functions, gives seniors the desire to get started.
A driver's license is essential for finding a job, but its price and delays are discouraging: La Poste offers driving tests, as well as boat and motorcycle driving tests.
To create the solutions that the French expect, La Poste groupe mobilizes its ecosystem and initiates strategic partnerships with disruptive players : start-ups, SMEs, universities, local authorities, etc.
For several years now, the Groupe has been supporting the development of start-ups through its open innovation programs.
As a founding partner of the Vivatech trade show, the group presents its green and socially responsible innovations, as well as those of its ecosystem of start-ups in the fields of low-carbon logistics, responsible finance, digital trust and healthcare. To create the solutions that the French expect, La Poste group mobilizes its ecosystem and initiates strategic partnerships with disruptive players: start-ups, SMEs, universities, local authorities, etc.
With its dataNOVA open data platform, La Poste groupe is pursuing two objectives: to make data of general interest accessible (open data); and to encourage the emergence of a dynamic data ecosystem in France (open innovation). Accessible with or without an account, dataNOVA makes data belonging to La Poste, such as zip codes, street letterboxes and post office opening hours and services, available to the general public, start-ups, government departments and the research sector, free of charge. The platform also publishes data from other organizations such as INSEE (SIRENE database or new communes).
La Poste groupe has rethought its organization to seize opportunities and better serve its customers. As a result, the group has structured itself into 4 specialized branches to anchor its unique position as an operator of human proximity services : the Services-Courrier-Colis branch, Geopost, La Banque Postale, the Retail and Digital branches.
La Poste groupe's other colossal innovation lies in its industrial and logistical adaptation. In the early 2000s, a major investment plan revolutionized mail distribution and saw the emergence of some 30 hyper-modern PICs (mail industrial platforms) in place of the original 130 processing centers.
Ten years on, the inexorable decline in mail volumes and the growing importance of parcel flows have forced the group to revisit these platforms and create the latest generation, as at Douvrin (Hauts-de-France), which processes 32,000 parcels per hour.
But the most remarkable innovation has come from postal workers, who have seized on digital technology and artificial intelligence to successfully transform their professions and their company.