The future of local and e-commerce services
The Services-Mail-Parcels business line operates La Poste Groupe’s core historical activities, delivering mail, press and parcels six days a week, and providing services to individuals, businesses and local authorities through France’s leading network of local, people-oriented services. It is undergoing major transformation in response to the digitalisation of communications, which has caused a structural decline in mail volumes – from 18 billion letters in 2008 to 5 billion in 2025 (including retail customers). To address this, it is adapting its fees. The implementation of the new Mail range was key to the group’s 2025 performance. By 2030, the business line aims to be the number one operator of local, people-oriented services and e-commerce services, according to the four development dynamics of its strategic model
Protecting the core historical activities
The group’s Mail activity is undergoing deep-seated change, becoming more reliable, more digital and more sustainable in order to meet customers’ new expectations. It is making it easier to send letters, offering more services thanks to smart data, and mail is now being included in hybrid print and digital solutions to adapt to advertisers’ media strategies. La Poste is also revisiting its operations related to addressed advertising mail and printed advertising through the new data marketing value propositions offered by Isoskèle. It is developing new solutions incorporating AI, for example using Studio AI for the automated creation of marketing visuals.
Accelerating growth drivers
In order to remain the leading operator of e-commerce services, La Poste is enhancing its Colissimo logistics platforms, and is accelerating its sorting and delivery flows in line with the next-day delivery standard. In 2025, 41% of Colissimo parcels were delivered within the next-day delivery timeframe, meeting the expectations of the group’s e-commerce customers. It is also developing new home and out-of-home delivery services that are more sustainable and more interactive for customers receiving parcels (out-of-home revenue increased by 5.7% in 2025). La Poste is streamlining and optimising its network to meet the local transport and logistics needs of retail customers, networked businesses and communities. These new logistics services for businesses (local warehousing, order preparation, multi-parcel delivery, etc.) are operated throughout France under the Log’issimo brand, which also provides food logistics services, in particular meal delivery.
Laying the foundations for future growth
La Poste is positioning itself as a key player in local knowledge, energy efficiency and the circular economy. On 1 January 2025, it opened a service platform grouping together these areas of activity under the Proxeo brand. It is seek - ing to become the benchmark partner for healthcare professionals, establishments and industries by providing local, people-oriented services for home healthcare as well as digital trust services for health data. In order to cement its strat - egy to win a larger share in the growing market of patient pathway support services, in which there is currently no established global player, La Poste Health & Autonomy plans to integrate the essential building blocks of this project in stages. La Poste Health & Autonomy reached a key milestone in 2025, as it was officially recognised by the Service public départemental de l’autonomie (SPDA – departmental public independence service), consolidating its role alongside local authorities in providing support for elderly and disabled people.