In its strategic plan "La Poste 2030, committed for you", le groupe La Poste aims to establish itself as the leading European platform for links and exchanges, providing digital, people-oriented, green and socially-responsible services. The Retail Customers and Digital Services business unit was formed to meet this challenge.
This business unit aims to build a major omni-channel distribution network, with a strong, competitive commercial appeal thanks to attractive offers and a tailored, improved customer experience. Through the day-to-day commitment of its 50,000 employees, the Retail Customers and Digital Services business unit is increasingly present, thanks to the combined power of its physical and digital networks, at the service of both its customers and business development.
Due to its wide-ranging and extensive professional expertise (customer service representatives, banking advisors, professional customer managers, managers, salespeople, specialists in marketing, new technologies, e-commerce, DATA/AI, etc.), it aims to fulfill the following missions: