Published on August 26, 2021
Updated on March 8, 2024

La Poste's social model is based primarily on internal mobility. To prepare postal workers for changes in their jobs or for a new position, extensive training and support measures have been put in place.

Internal mobility, a key factor in career development

La Poste offers career development opportunities in key areas of its future development, in particular customer relations, digital technology and logistics.  

Territorial forward-looking management of jobs and skills (GPEC) makes it possible to project the impact of its transformation on jobs and to anticipate skills needs, employment area by employment area. Internal mobility is the primary source of these jobs, supported and facilitated by a common set of skills.

An unparalleled internal mobility system

La Poste offers career paths to the recruiting business lines, by matching the employees' career aspirations with the company's needs. It does this by developing the employability and mobility of La Poste employees at all levels of the company, between the parent company, the business units and the Group's subsidiaries. In addition to the traditional career paths, there are many options available to postal workers, depending on their skills and wishes. A mail carrier may become a maintenance technician or a Web developer; a trainer may become a salesman and a communicator may join the purchasing function, etc.

I started as a mail carrier, then I got interested in a field that has nothing to do with it, but everything is linked: as a developer, I have to build new working tools for mail carriers. It's extremely interesting and I would encourage anyone who has even remotely dabbled in this field and thinks they might enjoy it to give it a shot


From mail carrier to web developer

An exceptional support system

The annual career interview is designed to meet the expectations of postal workers and the needs of the company. La Poste encourages postal workers to evolve and a whole network of players, who can be mobilised on request, supports them: 400 HR professionals, 12 Group Mobility and Recruitment Areas (EMRG) located in the regions with 150 experts. At each stage of their project, postal workers receive personalised advice, an individual development plan and ad hoc tools, including m@rh, the HR portal dedicated to building their professional future.

I had been thinking about changing jobs for several years, I needed something new. My career development advisor helped me to see things more clearly and to better identify my goals. I was able to talk with colleagues who had already changed jobs and benefit from their feedback. I also took psycho-technical tests and an interview. Then I joined a pool and went through three weeks of training. I then spent some time immersed in the post office. That's when I was able to assess whether the job really suited me. With all these steps, I knew where I was going. The process is reassuring and I am very pleased with the change.


From mail carrier to account manager

A large-scale training initiative to enhance skills

Over the five years of the "A future for every employee" agreement, La Poste has invested more than €1 billion in supporting employees' career plans. 86.9% of postal workers completed at least one training course in 2022. Over the past five years, nearly 50,000 La Poste employees have benefited from a training programme to help them adapt to changes in their business line. In addition, the health crisis has speeded up the development of fully digital training. These individual training offers are regularly enriched with new themes such as artificial intelligence, tutoring and collaborative work.

Le Groupe La Poste obtains Qualiopi certification for all its training bodies

All of La Poste's training bodies have obtained Qualiopi certification for 2022. This includes the Institut Groupe, the École de la Banque et du Réseau, the Université de la Branche Services-Courrier-Colis and the Formaposte centres, which train work-study students in the Group's professions. This certification, which is valid for 3 years and can be renewed, was issued by the French Accreditation Committee (Cofrac) and attests to the quality of the skills development process.

More postal workers trained in artificial intelligence (AI)

Thanks to the "Objective AI" e-learning programme created by the Institut Montaigne and OpenClassrooms, and supported by La Poste, 50,000 postal workers have already received training since 2021.

The aim is to gain a better understanding of AI through the exploration of real-life projects, to raise awareness of the jobs of the future, to adapt to new professional equipment and, on completion of the training, to obtain certification validating their skills.

In June 2022, to strengthen its pool of more than 400 data and AI experts, Le Groupe La Poste is launching its Data and AI School, which will enable Group employees to train for a job that is in short supply and strategic in the market. Eventually, 250 people from all walks of life (postal workers, jobseekers and young people on sandwich courses) will be able to join the school.