Being a company with purpose
La Poste’s purpose sets out the fundamental meaning of its contributions.
Co-constructed with postal workers and the group’s stakeholders, La Poste’s mission expresses the fundamental meaning of its activities in the service of society. Timeless, it is an extension of our public service missions and our history, while building a bridge to the world of tomorrow.
“Serving all, useful to everyone, La Poste is a people-oriented company with a local presence that develops exchanges and builds essential links by contributing to the common wealth of society as a whole.” In line with its purpose, La Poste, as a mission-led company, has set itself social and environmental objectives, enshrined in its Articles of Association, that it pursues in the course of its business."
In line with its purpose, La Poste, a company with a mission, has defined social and environmental objectives in its articles of association, which it aims to pursue in the course of its business.
Our commitments
Contributing to the development and cohesion of local areas
La Poste facilitates access to its services for all and supports local development by financing local businesses and the public sector, and by developing partnerships with local actors in the social and solidarity economy.
Indicators :
Percentage of the population less than 5 kilometres or under 20 minutes by car from a contact point : this indicator measures the percentage of the population living less than 5 km or under 20 minutes by car from a La Poste contact point.
Employment footprint (direct, indirect, induced) : this indicator measures the contribution made by La Poste, La Banque Postale, DPD France, La Poste Immobilier, CNP France, Mediaposte, Viapost Groupe and BPO IS to employment in France in three ways: direct, indirect (via purchases) and induced (via what is consumed by people in direct and indirect employment, and via taxes and levies paid by the group). The study undertaken to quantify this indicator was conducted with support from consultancy firm Utopies.
Percentage of formal purchasing consultations based on CSR criteria (over 10%) : this indicator was created in 2024 at the Mission Committee’s request. It is calculated on the basis of the number of formal purchasing consultations using CSR criteria to select or eliminate suppliers, divided by the total number of formal purchasing consultations at La Poste, La Poste Immobilier, Viapost Transport Management and La Banque Postale. CSR criteria refer to any criteria that fall within the scope of application of the responsible purchasing policy (fundamental rights, environment, inclusion and local area, ethical and responsible relationships). The requirements and scope of this indicator will be increased gradually.
Fostering social inclusion
La Poste helps to integrate the most vulnerable members of society (young people, people with disabilities, elderly people with its “ageing well at home” services) and stands by those who are marginalised in the job market or in financial difficulty.
Indicators
Number of young people under 30 taken on as interns, work-study students and new hires (permanent or fixed-term contracts) during the year : this indicator measures the number of young people under 30 who benefited from one or more mechanisms. This indicator changed in 2024 to include young people aged up to 30 (compared with under 26 previously).
Percentage of employees with disabilities : this official indicator (BOE rate – beneficiaries of the obligation to employ workers living with a disability) measures the portion of the total La Poste SA workforce who have a disability.
Number of accessible banking beneficiaries able to receive social benefits : this indicator measures the number of customers for inclusive banking services (accessible banking mission and vulnerable customers) who were able to receive social benefits. It is based on the number of inclusive banking customers who received a Christmas bonus benefit and the number who received the new school year payment. The number of customers who received both benefits is deducted from the total.
Number of beneficiaries of La Poste Groupe support services for older and vulnerable people : this indicator measures the number of people in France benefiting from La Poste support services for the elderly and vulnerable (Watch Over My Parents service, meal and medicine deliveries, La Poste Silver Networks, and La Poste Health & Autonomy).
Promoting ethical, inclusive and affordable digital services
La Poste promotes digital inclusion by facilitating access for everyone to digital equipment and practices, offering simple and universal solutions. It promotes digital trust by ensuring responsible data management, ethical practices in the development of AI and data protection. It is committed to reducing the environmental footprint of its digital tools and applications.
Indicators :
Number of people identified, supported, trained and equipped in the use of digital technology : this composite indicator measures the sum of the number of people supported by France Services with online administrative tasks, the number of people trained by La Poste digital advisors and by advisors/mediators from SSE partners, the number of customers trained in inclusive banking by La Banque Postale partners, the number of postal workers with CléA digital training, a portion of the number of new La Poste Mobile customers (estimate based on the first-time take-up rate for digital services as measured by an annual survey of new La Poste Mobile customers; 15.2% of this data is estimated for 2024), and the number of items of reconditioned La Poste equipment donated to non-profits.
Number of active Digiposte and La Poste Digital Identity users : this indicator measures the number of people with an active Digiposte account (customer access and/or document stream) and the number of people with a La Poste Digital Identity account in France.
Amount of raw materials saved by extending the life of IT equipment : this indicator measures the number of tonnes of raw materials that have not been used to produce new equipment thanks to the extended lifespan of La Poste’s IT equipment. The value assigned to this indicator is based on the concept of the ecological baggage of telephones and computers as described in an Ademe study called “La Face Cachée du Numérique” (“The hidden face of digital technology”).
Working to accelerate the environmental transition for all
La Poste is committed to the fight against climate change, the sustainable management of resources and the preservation of biodiversity through the transformation of its production tools and processes, and the development of the circular economy. It supports its customers by offering services and solutions to help them meet the challenges of their own transition challenges.
Indicators
Greenhouse gas (GHG) emissions avoided (scopes 1, 2 and 3 related to transport and delivery subcontractors) through the reduction in the emissions intensity of the Parcels activity : this indicator compares emission intensity in year Y (GHG emissions produced in year Y/number of packages in year Y) with emission intensity in year Y-1 (GHG emissions produced in year Y-1/number of packages year Y-1) as a proportion of the number of packages in year Y.
Reduction in emissions of air pollutants : this indicator measures changes in the reduction of pollutant emissions from vehicle fleets used by La Poste and Geopost internally or through subcontractors.
Action taken to promote biodiversity – Global Biodiversity Score : this indicator helps La Poste measure its biodiversity footprint in two stages:
1. establishing the relationship between its economic activities and pressure on biodiversity by quantifying the contribution economic activities make to pressure on biodiversity;
2. analysing the impact these pressures have on biodiversity and quantifying this in terms of MSA sq.km (mean species abundance per square kilometre). This is the GBS metric used to characterise ecosystem integrity and the surface area affected. This is measured on an operational scope (excluding portfolios relating to bancassurance activities). In 2024, the measurement covered a group scope including Geopost.
A Mission Committee
A Mission Committee
The Mission Committee complements existing governance structures at La Poste.
The Mission Committee is made up of thirteen members. Seven of them are qualified individuals with recognised expertise in their field. The other six members also sit on the company’s board of directors.