Published on June 19, 2024

In 2014, La Poste Groupe identified four major societal transitions, the impacts of which are being exacerbated by repeated crises. These transitions represent a series of challenges that the group is committed to addressing through its strategic plan “La Poste 2030, committed for you”.



The climate emergency underscores the need to speed up the ecological and energy transition, and to preserve resources and biodiversity. A heightened collective awareness is translating into new requirements and consumer needs, which have been rapidly addressed by the group.

  • 5-fold

    increase in natural disasters

    between 1970 and 2020¹

  • 2.7°C

    rise in global temperatures by 2100

    despite the commitments made by states²

  • 32%

    of France’s annual energy consumption

    linked to the transport and mobility sector³

Challenges for La Poste Groupe

  • Set ambitious decarbonisation pathways for all the group’s activities in order to limit global warming to 1.5°C. La Banque Postale phased out financing of fossil fuels in 2021.

  • Continue to be ranked as a world leader in ESG by the main non-financial rating agencies.

  • Maintain La Banque Postale’s commitment to supporting the energy transition in the regions with its green and social loan offering.

  • Maintain the group’s lead in low-carbon logistics, with the aim of becoming an international leader in sustainable delivery. The group already has one of the largest electric vehicle fleets in Europe (37% of the total fleet).

  • Continue the group’s commitment to preserving resources and wildlife through a biodiversity policy and a circular economy approach.

  1. (1)World Meteorological Organization atlas (2021).

  2. (2)United Nations.

  3. (3)2021 key transport figures – French Ministry for Ecological Transition.



The digital transition is giving rise to new practices such as a more digital customer experience and paperless administrative procedures. This brings with it new challenges, including restoring trust in digital technology in the face of data protection and cybersecurity threats while promoting the inclusion of the elderly and those who are furthest removed from digital technology.

  • 7%

    average annual growth

    for the French digital trust industry¹

  • Half of all companies

    experienced a cyberattack

    in 2022²

  • 16 million French people

    are affected by digital illiteracy³

Challenges for La Poste Groupe

  • Pursue the growth of Docaposte, already a leader in e-voting, digital archiving⁴, e-signature solutions, and education and healthcare.

  • Support the commercial development of digital trust services based on the La Poste Digital Identity, which provides secure access to personal training accounts and 1,400 public services.

  • Deploy Numspot, launched in 2022 by Docaposte alongside Banque des Territoires, Dassault Systèmes and Bouygues Telecom, for major players in the public sector, healthcare and bancassurance.

  • Bridge the digital divide: 646,071 people affected by digital illiteracy have been identified, supported, trained and equipped in the use of digital technology (target: 1 million people per year by 2030).

  1. (1)Digital Trust Sector Observatory 2023 (Alliance for Digital Trust – ACN)

  2. (2)Cesin survey

  3. (3)2022 report by the French National Agency for Regional Cohesion (ANCT).

  4. (4)Seventh-largest player in the digital trust market by revenue (ACN 2022)


The ageing of the French population is leading to an increase in healthcare expenses and dependency costs. This demographic transition will require providing more ageing and independence services and supporting the development of home care.

  • 50% increase

    in the number of people aged 75-84 in France

    by 2030, from 4 to 6 million¹

  • X 2

    the number of people aged 85 and over

    in France by 2030²

  • 85%

    of French people say they want to grow old at home³

Challenges for La Poste Groupe

  • Continue to scale up delivery of new local services by postal carriers by adapting to new practices in the healthcare (delivery of medicines, identification of vulnerable people with the ICOPE programme, etc.) and home care sectors, with more than five million meals delivered.

  • Position La Poste Health & Autonomy as the preferred partner for healthcare professionals, institutions and industries offering local services for home healthcare, and digital trust services for healthcare data, thanks in particular to Docaposte’s expertise in these fields.

  1. (1)Haut-Commissariat au Plan – January 2023

  2. (2)Xerfi study (2022)



Local and regional players are faced with a host of challenges, including digitialisation of communications, climate change adaptation and social cohesion. While these dynamics contribute to regional development, they also generate inequalities.

  • 22 million

    French people

    currently live in rural areas¹

  • 88%

    of French municipalities are rural¹

  • Around a quarter

    of French people

    feel that they live in an area neglected by the public authorities²

Challenges for La Poste Groupe

  • Continue to adapt and develop the group’s unique regional network of more than 37,300 postal contact points.

  • Pursue involvement in the France Services system, with 413 certified post offices, 10,200 La Poste local postal agencies (managed by the local council) and La Poste Relais (in partner retail outlets).

  • Promote services that facilitate social inclusion: banking accessibility, development of local people-centric services, particularly for the elderly and vulnerable.

  1. (1)Plan France Ruralités (Ministry for the Ecological Transition website)

  2. (2)According to a report by the French Ombudsman in February 2022