Our purpose : To be the first European platform for links and exchanges, human and digital, green and civic, at the service of our customers in their projects and of the society as a whole in its changes.
Satisfactory launch of the 2025 strategic plan: solid results in line with our roadmap, driven by strong business momentum in a recovering and uncertain economic environment.
The year 2021 by Philippe Heim, Chairman of the Executive Board
"The solid results published by La Banque Postale group one year into its 2025 strategic plan have consolidated our business model as a European bancassurer and a market leader in impact finance. During the year, important structural milestones were reached. We completed a new stage in the integration of CNP Assurances by increasing our percentage ownership, we stepped up the digitisation of our Retail Banking offer and we created a new corporate and investment bank. All of our business lines delivered sound business and financial performances, in line with our objectives, confirming the relevance of La Banque Postale's increasingly diversified business model. The Group continues to benefit from a particularly robust balance sheet structure, with very strong capital and liquidity ratios providing the headroom needed to support future growth. We have won praise from leading international bodies for our ambitious low carbon strategy and our strategy of making sustainable finance offerings available to all of our customers, confirming our leadership in impact finance. Last June, we stated that our corporate purpose was to contribute to the just transition, in confirmation of our belief that making a positive impact can be a key driver of performance. We have since gone a step further, by becoming a mission-led company that will make this mission a long-term commitment. After this promising first year, I would like to thank all the teams for their commitment to our customers and to the success of our strategic plan."
Copyright Romuald Meigneux
Business line net banking income¹
Increased ownership of CNP Assurances: acquisition of BPCE’s 16.1% stake in CNP Assurances and announcement of a simplified public tender offer to be followed by a squeeze-out procedure (provided the necessary conditions are met) to give full control of CNP Assurances to La Banque Postale
Faster business model diversification,
New brand platform launched, to support the dynamic transformation of our business impelled by our strategic plan,
Retail Banking digital experience ramped up,
New product range launched that makes our corporate and retail customers actors of the energy transition,
Mission-led company status adopted, reflecting our commitment towards the just transition, with a dedicated steering committee chaired by Natacha Valla.
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Position La Banque Postale among the leaders in customer experience quality
In line with the roll-out of the strategic plan, a new Customer Experience and Quality department was created in 2021 with one goal: to position La Banque Postale among the top three banks in customer satisfaction surveys by 2025.
Community engagement initiatives for a just transition
In order to be ever closer to its customers and the issues facing society, on 29 June 2021, La Banque Postale organised the “Citizens’ Economy Dialogues”. Open to all, this virtual event was a resounding success, having been listened to almost 2.3 million times across social media.
Strengthening the employees’ commitment in the Group’s transformation
In 2021, La Banque Postale mobilised its employees to participate in the co-construction of its company purpose, which was presented in June 2021. They were also involved in the community consultation process launched last May. More than 30,000 employees were consulted, resulting in the collection of more than 800 concrete proposals to nurture and develop La Banque Postale's community engagement.
Significant progress on the digitisation project
La Banque Postale is accelerating its digitisation process, with major milestones reached in 2021 including the 1.6 billion digital interactions ( (+ 6 % compared to 2020). The acceleration of digitisation is fully in line with the improvement of customer satisfaction and service quality.
Increase the pace of diversification
La Banque Postale pursued the integration of CNP Assurances in 2021, acquiring the 16.1% interest held by BPCE Group for €2.4 billion. The transaction raised La Banque Postale’s ownership of CNP Assurances to 78.95% as of 31 December 2021.
Pursue the differentiation strategy
The KissKissBank & Co group, a subsidiary of La Banque Postale and a pioneer in crowdfunding in France and Europe, acquired Youmatter in 2021, an online information medium and training organisation specialising in the community engagement of private citizens and professionals. With this operation, KKBB & Co goes further and aims to inform, train and offer its community a wide range of community engagement initiatives.
La Banque Postale unveils its new brand platform
The new strategy reflects the Group’s far-reaching transformation, driven by its strategic plan and the engagement of all its co-workers. La Banque Postale is today presenting its new logo. Simpler and more modern, it reflects all the features of the far-reaching transformation underway since the strategic plan was launched in early 2021. In a competitive and demanding banking landscape, La Banque Postale’s ambition is to partner all customers by offering them high-performance products and services, and to embrace radical new ideas that give shape to its community commitment while remaining faithful to its cultural heritage as a post office bank. At 16 years old, La Banque Postale is the bank of its time.
(1): Based on a comparable scope of consolidation and at constant exchange rates.