Le Groupe La Poste 2020 results

“The year 2020 was an unusual year, full of great achievements, but also major difficulties for Le Groupe La Poste.

Among these major transformative achievements was the implementation of the strategic alliance with Caisse des Dépôts on 4 March 2020, through the dual equity alliances between La Poste and Caisse des Dépôts and between La Banque Postale and CNP Assurances, enabling our Group to diversify its business model and La Banque Postale to become an integrated bancassurance group. Another major achievement was the acquisition by GeoPost of BRT, Italy's leading parcel operator, which marks a major step forward in the international development of our Group.

Among the major difficulties of 2020 was the emergence of a global crisis linked to the Covid-19 pandemic which has led to two main shocks for our Group:

-an economic shock, with mail volumes drastically falling from 9.1 billion last year to 7.5 billion in 2020;

-an unprecedented operational shock for a company that focuses on proximity at a human and local level, resulting in a thorough review of its processes and organisations. At the Network level, La Poste has ensured the continuity of public services and, above all, the provision of social benefits to the most vulnerable people. In terms of logistics, the Group has been able to cope with the drastic increase in parcel volumes, delivering 471 million parcels by the Services-Mail-Parcels business unit (+29%) and 1.9 billion parcels by GeoPost (+40%) in France and the rest of the world.

Our Group has worked hard in 2020 and, thanks to the commitment of our employees, was able to face up to the challenges posed by this difficult year. It has actively supported the French and European economy.

These difficulties are not yet behind us, but the Group is keen to look to the future. Planning and building a postal service that benefits everybody is the core challenge of the new "La Poste 2030, committed to you" strategic plan, today presented to our Board of Directors. The plan is based on an unprecedented participatory approach with input from 135,000 La Poste employeesand 6,500 customers and elected representatives.

Le Groupe La Poste actively supports the major transitions that impact society, the ecological, regional, demographic and digital transitions, and aims to provide its private individual and corporate clients with human contact, trust and support through its employees. The Group’s commitment to serving the public interest is at the heart of its ongoing public service missions. This desire is reflected in the adoption of its raison d'être, with a view to very soon becoming a mission company."