La Banque Postale's annual results for 2025
Attributable net profit of €1.6 billion, up sharply 31.2% vs. 2024 ;
Growth in NBI¹ to €7.7 billion (+2.7% year-on-year), driven by strong growth in NIM (+24.4%) and solid performance in life insurance ;
Operating expenses¹ under control at €4.8 billion (+0.2% vs. 2024) thanks to operational efficiency gains creating a positive jaw effect (+2.5 points) ;
The cost-income ratio¹ stood at 62.8%, down 1.6 points year-on-year ;
Efficiently managed risk profile with a cost of risk¹ of €250 million, or 12 basis points (+1 bp) ;
RONE at 11.5%, up 2.5 points vs. 2024².
Foreword by Stéphane Dedeyan, Chairman of the Executive Board of La Banque Postale
In 2025, La Banque Postale recorded very strong growth in its results, driven both by the recovery of its banking activities and the robust performance of its insurance business lines, in a macroeconomic environment that remained challenging.
Our transformation plan launched at the end of 2023 is bearing fruit and marking a return to balance in banking activities, thanks to strengthened synergies with the postal network and CNP Assurances, and streamlined management of loan originations. Our control over expenses in 2025, combined with a contained risk profile, demonstrates the quality of operational management. La Banque Postale thus benefited from a positive jaw effect, with a significant improvement in its cost-income ratio. Our capital and liquidity ratios, which consistently exceed regulatory requirements, illustrate the Group’s structural strength.
Our 2025 performance figures demonstrate the effectiveness and successful implementation of our bancassurance model. The commercial momentum within post offices has resulted in the acquisition of new customers, the rise of multi-product offerings, the launch of new insurance products in business centres in collaboration with CNP Assurances, and the creation of a new Employee Savings and Pensions division dedicated to the needs of professional customers. This development has also been accompanied by a significant acceleration in the digitisation of the customer journey, centred on the launch of the new app.
Several structural operations are also supporting the development trajectory of our Group, notably the new agreement signed with Embracon by CNP Assurances with a view to creating a leader in the Consórcio in Brazil, the structuring and development of the private market division within LBP AM, and the signing of a new refinancing partnership with the EIB in support of the energy transition.
Furthermore, ESG indicators remain positive. True to its commitment as a mission-led company, La Banque Postale continues to develop its initiatives in favour of sustainable finance: ESG segmentation of its financial savings offering, in particular the launch of the first sustainable euro fund, and the roll-out of initiatives promoting social utility and inclusion with the creation of an emergency support system for victims of domestic violence.
Finally, I would like to extend my warmest thanks to all our teams—bankers, insurers, and postal workers—for their commitment to customer service and their decisive contribution to this performance. Thanks to them, La Banque Postale is continuing to build a sustainable, diversified bancassurance model that is firmly rooted in the regions.
Financial structure
A high solvency position with a CET1 ratio of 18.6% ;
Robust liquidity position with LCR ratios at 165% and NSFR at 118% ;
CNP Assurances Group’s SCR coverage ratio was 256% at the end of 2025.
2025 success in line with the transformation plan
Increase in sales to retail customers at post offices (+10%) and online (+16%) ;
Record gross insurance premiums within the LBP network, totalling €12.5 billion ;
Record loan originations to the Public Sector and Social Economy (PSSE) at €13.8 billion ;
New international partnerships established by CNP Assurances (Brazil and Italy).
Non-financial performance
Increase in the share of sustainable financing³ (+1 point⁴ compared to 2024) to reach 34% of total originations ;
79% of banking activities covered by the Impact Weighting Factor ;
Net exposure to fossil fuels was marginal at 0.005%⁵.
¹ Restated 2024 data (see Note on methodology; Note on Alternative Performance Measures).
² RONE = Attributable net profit/Average risk-weighted assets capitalised at 14%.
³ In total new medium- and long-term originations to retail customers, corporates and institutions in support of the energy transition and social and regional projects.
⁴ The classification of consumer finance sustainable loans was subject to a methodological change in early 2025.
⁵ At end-June; Proportion of financing and investment in the “Corporates” portfolio in the coal, oil and gas sectors, excluding companies with a transition plan and/or renewable energy projects. The net exposure on 30 June 2025 was €1.4 million.
A look back at the year 2025
In 2025, La Banque Postale continued to transform its integrated bancassurance model in order to strengthen its fundamentals and support sustainable growth, thereby promoting external expansion, customer loyalty, and multi-product ownership among its customers, while accelerating the diversification of its revenues in France and internationally.
Developing a synergistic offering for the Group’s customers remained a priority in 2025
This year, the Group launched three new insurance products in post offices, expanding the range already offered by personal banking advisors: personal risk/protection insurance in January, school insurance in June, and pet health insurance in November.
The bank’s transformation plan focuses on improving the customer experience, including the rollout of new self-care¹ features on the app (management of credit card limits and transfers) and the launch of a new digital safe format for wealth management customers.
These initiatives contributed to the commercial momentum of retail banking, with sales up 10% in business centres and 16% on digital channels.
The Group maintained this momentum by launching a new Employee Savings and Pensions (ESP) programme. Developed in collaboration with La Banque Postale, LB PAM and CNP Assurances, the programme is aimed at corporate and is specifically designed to meet the needs of very small businesses and SMEs.
Finally, on the international stage, the Group continued to develop its offering, notably through the signing of an agreement between CNP Assurances and Embracon to jointly create a key player in the Consórcio market in Brazil (a local alternative to traditional credit). CNP Assurances has also established several partnerships in Italy with CNP Assicura. In addition, LBP AM has strengthened its development platform outside France.
Sustainable finance
In terms of sustainable finance, La Banque Postale is pursuing a path that is aligned with its company purpose and its commitments to sustainability. Sustainable financing originations amounted to €2.0 billion for Retail Banking and €6.3 billion for Corporate and Local Development Banking, bringing total production to €8.3 billion, or 34% of the Group’s total medium- to long-term production. 80% of the Group’s assets under management include ESG filters, including SRI or Greenfin-certified funds. The Group’s net exposure to fossil fuels remains limited to 0.005%, with zero exposure to coal, in accordance with its exclusion policies.
Crédit photo : Gironde Habitat / Groupe La Poste
The Group is also recognised for its non-financial commitments, with the renewal of its A rating by the CDP and CNP Assurances’ top ranking among French insurers by Sustainalytics. La Banque Postale has been ranked best European bank by the NGO ShareAction in terms of climate performance with the highest score among the banks in the panel. Finally, this just transition path translates into an enhanced range of sustainable products and services, including a carbon-neutral factoring service.
In 2025, La Banque Postale launched a support programme for victims of domestic violence, enabling them to open a personal bank account in an emergency. CNP Assurances has also proposed in France, starting in May 2025, term creditor insurance with no additional premium or reduction in coverage for men with male cancers², without waiting for the five-year right to be forgotten.
¹ Digital feature available to customers, accessible at any time and independently.
² Prostate or testicular cancers.