La Banque Postale : 2020 annual results and 2030 strategic plan
In a difficult environment, the expanded group delivered resilient results and completed the process of creating one of Europe’s leading bancassurers
La Banque Postale's 2020 results
2020 was a unique year for La Banque Postale, shaped by the integration of CNPAssurances and other transactions that redefined its structure, and also by the Covid-19 health and economic crisis.
Total consolidated balance sheet
Net banking income
La Banque Postale is launching its 2030 strategic planwith the objective of becoming France’s favourite bank.
The plan is organised around three priorities:
Become one of the best banksin terms of customer satisfaction and join the top 3 in 2023 forremote services;
Embracethe just transition movementand launch a community engagements platform;
Place employees at the centre of the strategicplanby improving theemployer brand Net Promoter Score by 20pointsover the period to 2025.
“ For La Banque Postale, 2020 was a unique year, shaped by the completion of major strategic transactions, not least of which was the integration of CNP Assurances, giving rise to the creation of one of Europe’s leading bancassurers.La Banque Postale delivered resilient resultsin a difficult economic and public health environment which held back revenue growth and led to the application of conservative provisioning policies. Thanks to its teams’ outstanding engagement, its diversified business model and particularly robust financial structure, the Group is poised to step up the pace of transformation and development, guided by an overriding commitment to customer satisfaction and its community values ”.