Published on October 11, 2020
Updated on August 9, 2022

In 2021, La Poste became the first public company to adopt the status of a mission-driven company (Société à Mission).

As such, La Poste makes its social commitments a central part of its business model and strategic plan. Le Groupe La Poste is committed to working alongside players in the social and solidarity economy to serve the regions, with the: Alliance Dynamique.

Responsible and committed to serving all stakeholders (citizens, businesses, associations, local authorities, etc.), La Poste aims to have a positive impact on society as a whole through four commitments that are now enshrined in the company's articles of association:

La Poste's commitments and actions have earned it the highest rating, 77%, awarded by the Vigéo Eiris agency in 2021, which ranks Le Groupe La Poste first in the world in terms of CSR. 

Contributing to the development and cohesion of local areas

La Poste is committed to fostering social cohesion and revitalising local life throughout the country, and is developing a range of services tailored to the needs of the population, including the 62% living in more isolated areas. From public service centres to Pickup boxes, it offers eight accessible, adapted and complementary postal presence formats - and they are constantly evolving.

38% of French people live in one of the fifteen urban areas of 500,000 inhabitants or more.

Over time and as demographics change, they will be adapted to meet the needs of the population ever more effectively. Conversely, the values that drive the group - openness, fairness, solidarity - are unchanging. Some of these values echo the mission of contributing to local development entrusted to it by the State.

Fostering social inclusion

The group uses all its expertise to anticipate society's expectations. It works hand in hand with elected representatives and local authorities to build new balances and reduce disparities between local areas. Partners, associations and start-ups are working with the group to develop a social and solidarity economy in France, through the Alliance Dynamique.

The group has thus developed solutions adapted to older and younger populations, such as the local services and digital mediation provided by postmen. It contributes to local vitality with 81% of its suppliers being SMEs and €29.7 million of purchases from the sheltered sector in 2021.

La Poste intends to provide every French citizen with the same support, attention and quality of service, regardless of where they live. Guaranteeing universal access to its services is a challenge, while promoting local cohesion is a commitment. 

Promoting ethical, inclusive and affordable digital services

In 2021, 94% of the French population owned a smartphone

The Internet has become an integral part of our lives. In 2021, 94% of the French population owned a smartphone and the amount of digital data exchanged continues to grow exponentially. On a global scale, we are talking about a tenfold increase between 2014 and 2029. Convenient, fast and often economical, digital technology allows most people to adapt their browsing to their immediate needs. 

But what about those who have missed out on the digital transition?

By increasingly digitising its processes and solutions, Le Groupe La Poste has established itself as a key player in the digital transition, both for its employees and for its customers. Through its innovations, companies, professionals, local authorities and private individuals benefit from Le Groupe La Poste's digital expertise and its ethical vision. This is reflected in its Data Charter, which guarantees customers responsible and secure management of their data, intended exclusively to serve their interests.

La Poste intends to put people back at the heart of new technologies, to make digital technology a lever for social and banking inclusion, and above all, to put an end to digital exclusion. 

Working to accelerate the green transition for all

To respond to the environmental challenge, Le Groupe La Poste advocates the transition to a cleaner and more sustainable model, and makes this the focus of its innovations.

The group has reduced its greenhouse gas emissions by 21% since 2013. A programme to measure, reduce and offset carbon emissions is continuously reducing the footprint of its property portfolio. 

The group has reduced its greenhouse gas emissions by 21% since 2013.

All buildings managed by the subsidiary La Poste Immo are supplied with 100% renewable energy. And the group is revising its carbon ambition upwards for 2025.

La Poste is leading the way in eco-mobility by acquiring one of the largest fleets of electric vehicles in the world. Its solutions enable local authorities and businesses to cultivate their energy efficiency. All mail, parcel, express and digital services are 100% carbon neutral.

 France produces more than 800 million tonnes of waste per year. Le Groupe La Poste has opted to contribute to the efficient use of resources. It is converting its customers to the circular economy with its reverse logistics solution Recygo, which offers to collect paper and office waste, and is surrounded by an ecosystem of partners who are pioneers in this field.

Corporate social responsibility: commitments for La Poste, solutions for its customers

In 2015, as part of the COP21, La Banque Postale stepped up its commitment to sustainable development by launching a "green range" to encourage its private customers to take action with regard to the ecological transition.

This attractive range includes car insurance and green personal loans dedicated to sustainable mobility.

La Banque Postale is committed to the local authorities and is the leading bank lender to local authorities. It is expanding its range of responsible products and services by offering green loans to local authorities.  


Corporate social responsibility: commitments for La Poste, solutions for its customers

The three main strategies of our social commitment